About accessibility

International House Helsinki (IHH) is committed to making its digital services accessible. We want as many users as possible to be able to use our digital services and we take accessibility into account in the development of digital services.

This accessibility report explains how the ihhelsinki.fi website complies with the law on the provision of digital services, what are the shortcomings in the accessibility of the site and how you can give us feedback on accessibility problems.

Accessibility statement

This accessibility statement applies to the website International House Helsinki of the City of Helsinki. The site address is https:/ihhelsinki.fi/.

The objective of the city

As regards the accessibility of digital services, Helsinki aims to reach at least Level AA or above as set forth in the WCAG guidelines in so far as is reasonably practical.

Compliance status

This website meets the statutory critical accessibility requirements in accordance with Level AA of the WCAG v2.1 with the following deficiencies.

Non-accessible content

The content mentioned below does not yet meet all the statutory accessibility requirements.

Deficiencies found

The secondary features of the embedded videos are not accessible via keyboard (WCAG 2.1.1 Keyboard).

Video has no text alternative (WCAG 1.1.1 Text Alternatives).

The anchor link navigation panel does not move keyboard focus and all menus are not accessible in a mobile device while screen reader is in use (WCAG 2.4.3 Focus Order).

All elements do not have a visible keyboard focus (WCAG 2.4.7 Focus Visible).

All buttons do not have an accessible label via screen reader (WCAG 2.4.6 Headings and Labels).

The chat window’s content is not fully visible in the designated browser size (WCAG 1.4.10 Reflow).

The language attribute has a country identifier and parts of the site has fluctuation in language which makes navigating the site with a screen reader more challenging (WCAG 3.1.1 Language of Page, WCAG 3.1.2 Language of Parts).

Some links have an insufficient description for screen reader, including labels, file format and directing to an external site (WCAG 2.4.4 Link Purpose (In Context)).

Correcting deficiencies

The process to review and correct our deficiencies is ongoing and we aim to update our website by the end of 2023.

Obtaining information in an accessible form

Due to these deficiencies, you can request the non-accessible content from the administrator of this website.

Please contact

Contact information

Preparing an accessibility statement

This statement was prepared on 28.4.2023.

Assessment of accessibility

The working instruction and procedures of the City of Helsinki were followed when evaluating the accessibility of the site, with the aim of ensuring that websites are accessible in all stages of the work process.

Accessibility was evaluated by means of an audit by a third-party expert as well as self-evaluation.

Accessibility was evaluated using a programmatic accessibility auditing tool as well as by manually reviewing the site and content.

Defects reported by the evaluation tools were reviewed and, if necessary, corrected.

The third-party expert audit was carried out by Unicus Oy.

Updating the accessibility statement

When website technology or content changes, its accessibility must be ensured through constant monitoring and periodic checks. This statement will be updated in conjunction with website changes and accessibility evaluations.

Feedback and contact information

We are constantly working to improve the accessibility of our website. If you find any issues that are not described on this page, please let us know and we will do our best to correct them. We will respond as soon as possible or within two weeks at the latest.

You can contact us by e-mail at ihh@hel.fi.

Reporting non-accessible content

If a user feels that accessibility requirements have not been met, they can report the issue by e-mail to helsinki.palaute@hel.fi or through the feedback form at www.hel.fi/palaute.

Requesting information in an accessible format

If a user feels that content on a website is not available in an accessible format, they can request for this information by e-mail at helsinki.palaute@hel.fi or through the feedback form at www.hel.fi/palaute. The aim is to reply to the enquiry within a reasonable time frame.Legal protection of accessibility, Enforcement procedure

If a user feels that their report or enquiry has not received a response or that the response is unsatisfactory, they can report the issue to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the matter will be processed.

Regional State Administrative Agency of Southern Finland  

Accessibility monitoring unit

www.saavutettavuusvaatimukset.fi

saavutettavuus@avi.fi

Telephone exchange: 0295 016 000

Open: Mon-Fri at 8:00 – 16:15

Approval of the accessibility statement

This statement was approved on 28.04.2023

Did you notice any shortcomings in accessibility?

You can contact us by e-mail at ihh@hel.fi.

Enforcement procedure

If your feedback or request is not acknowledged or addressed within the required timeframe, you have a right to file a complaint with the competent authority:

Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
Website: saavutettavuusvaatimukset.fi
Email: saavutettavuus@avi.fi
Phone: +358 (0) 295 016 000

The City of Helsinki and accessibility

The city promotes accessibility of digital services by streamlining publishing work and organising accessibility-related training for its staff.

The accessibility level of websites is monitored constantly during their maintenance. Immediate action will be taken if deficiencies are found. The aim is to carry out the necessary amendments as quickly as possible.

The disabled and users of assistive technologies

The city provides counselling and support for the disabled and users of assistive technologies. Support is available on guidance sites announced on the city’s website and through telephone counselling.