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Cookie Policy (EU)

ONLINE SERVICE DATA PROTECTION AND COOKIES

The online service is maintained by the Helsinki City Executive Office. The Helsinki City Executive Office is committed to protect the privacy of the users of its online services in accordance with the Data Protection Act (2018), the EU General Data Protection Regulation (2016/679) and other applicable legislation.

The City Executive Office’s register of customer communication, marketing and event management

All of the City of Helsinki’s file descriptions:  https://www.hel.fi/helsinki/fi/kaupunki-ja-hallinto/hallinto/organisaatio/rekisteriselosteet

COOKIES

A cookie is a small text file that the browser stores on your computer or mobile device when you visit the website. On this website, the term “cookie” also refers to other similar technologies. Necessary cookies are needed for a website to function properly. The website may also use cookies that are not necessary for the site to function. Such cookies are used for analytics, monitoring and marketing, and their absence does not prevent the web service from working. Such cookies may only be used with the consent of the user.

The cookie can be stored permanently on the user’s device, in which case the web page remembers the user when they return to the page even if the browser has been closed in between. The cookie may also be session-specific, which means that it is erased when the browser is closed.

The cookies can be first-party cookies or third-party cookies. First-party cookies are issued by the same website that you are visiting. Third-party cookies are issued by an external party.

CONSENT MANAGEMENT

LIST OF COOKIES

Polylang

Functional

Usage

We use Polylang for locale management.

Sharing data

This data is not shared with third parties.

Functional

Name
pll_language
Expiration
persistent
Function
Store language settings

WordPress

Functional

Usage

We use WordPress for website development.

Sharing data

This data is not shared with third parties.

Functional

Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users
Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details

Matomo

Statistics (anonymous)

Usage

We use Matomo for website statistics.

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
_pk_ref*
Expiration
6 months
Function
Store referrer ID's
Name
_pk_ses*
Expiration
session
Function
Store a unique session ID
Name
_pk_id*
Expiration
13 months
Function
Store a unique user ID

Facebook

Marketing/Tracking, Marketing, Functional

Usage

We use Facebook for display of recent social posts and/or social share buttons.

Sharing data

For more information, please read the Facebook Privacy Statement.

Marketing/Tracking

Name
_fbp
Expiration
3 months
Function
Store and track visits across websites

Marketing

Name
_fbc
Expiration
2 years
Function
Store last visit
Name
fbm*
Expiration
1 year
Function
Store account details
Name
xs
Expiration
3 months
Function
Store a unique session ID
Name
fr
Expiration
3 months
Function
Provide ad delivery or retargeting
Name
act
Expiration
90 days
Function
Store logged in users
Name
datr
Expiration
2 years
Function
Provide fraud prevention
Name
c_user
Expiration
30 days
Function
Store a unique user ID
Name
sb
Expiration
2 years
Function
Store browser details
Name
*_fbm_
Expiration
1 year
Function
Store account details

Functional

Name
wd
Expiration
1 week
Function
Read screen resolution
Name
csm
Expiration
90 days
Function
Provide fraud prevention
Name
actppresence
Expiration
session
Function
Store and track if the browser tab is active

Intercom Messenger

Functional

Usage

We use Intercom Messenger for chat support.

Sharing data

For more information, please read the Intercom Messenger Privacy Statement.

Functional

Name
intercom-id-*
Expiration
9 months
Function
Name
intercom-session-*
Expiration
1 week
Function

HubSpot

Marketing/Tracking, Preferences, Functional

Usage

We use HubSpot for marketing automation (automated email marketing).

Sharing data

For more information, please read the HubSpot Privacy Statement.

Marketing/Tracking

Name
__hstc
Expiration
13 months
Function
Store time of visit
Name
hubspotutk
Expiration
13 months
Function
Store and track a visitor's identity

Preferences

Name
messagesUtk
Expiration
13 months
Function
Store browser details
Name
__hsmem
Expiration
1 week
Function
Store logged in users
Name
hs-messages-is-open
Expiration
30 minutes
Function
Store if a message has been shown

Functional

Name
__hssc
Expiration
30 minutes
Function
Store anonymized statistics
Name
*_key
Expiration
2 weeks
Function
Store logged in users
Name
hs_ab_test
Expiration
session
Function
Store ID's of experiments and sessions for A/B testing
Name
__hs_do_not_track
Expiration
6 months
Function
Store 'do not track' signals
Name
__hs_cookie_cat_pref
Expiration
6 months
Function
Store cookie consent preferences

Purpose pending investigation

Name
hs-messages-hide-welcome-message
Expiration
1 day
Function

Hotjar

Statistics

Usage

We use Hotjar for heat maps and screen recordings.

Sharing data

For more information, please read the Hotjar Privacy Statement.

Statistics

Name
_hjid
Expiration
1 year
Function
Store a unique user ID

Microsoft Clarity

Marketing/Tracking, Marketing

Usage

We use Microsoft Clarity for heat maps and screen recordings.

Sharing data

For more information, please read the Microsoft Clarity Privacy Statement.

Marketing/Tracking

Name
_clck
Expiration
1 year
Function
Store a unique user ID

Marketing

Name
ANONCHK
Expiration
Function
Name
MUID
Expiration
1 year
Function
Store and track visits across websites

Jetpack

Statistics

Usage

We use Jetpack for advertising.

Sharing data

For more information, please read the Jetpack Privacy Statement.

Statistics

Name
tk_*r
Expiration
1 year
Function
Store referrer ID's

Google Adsense

Marketing/Tracking, Marketing

Usage

We use Google Adsense for showing advertisements.

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing/Tracking

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions

Marketing

Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

Google DoubleClick

Marketing/Tracking, Marketing

Usage

We use Google DoubleClick for cross-channel advertising.

Sharing data

For more information, please read the Google DoubleClick Privacy Statement.

Marketing/Tracking

Name
__gads
Expiration
13 months
Function
Provide ad delivery or retargeting

Marketing

Name
__ar_v4
Expiration
persistent
Function
Store and track conversions
Name
IDE
Expiration
2 years
Function
Provide ad delivery or retargeting
Name
___gads
Expiration
13 months
Function
Provide ad delivery or retargeting
Name
ar_v4
Expiration
persistent
Function
Store and track conversions
Name
DSID
Expiration
2 weeks
Function
Store user preferences
Name
idIDE
Expiration
2 years
Function
Provide ad delivery or retargeting

Complianz

Functional

Usage

We use Complianz for cookie consent management.

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_user_data
Expiration
365 days
Function
Read to determine which cookie banner to show
Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID
Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics-anonymous
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_consent_status
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_consented_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
_pk_ses.210.8e88
Expiration
Function
Name
_pk_id.210.8e88
Expiration
Function
Name
wordpress_logged_in_810468ee2ef309aab452c50c1134b91c
Expiration
Function
Name
_pk_ses_210_8e88
Expiration
Function
Name
_pk_id_210_8e88
Expiration
Function
Name
WP_DATA_USER_2
Expiration
Function
Name
_fbly_5e2a9b6b114c39d8dae6c3a4default
Expiration
Function
Name
WP_DATA_USER_24
Expiration
Function
Name
selectedLanguage
Expiration
Function
Name
_lfa
Expiration
Function
Name
_actts
Expiration
Function
Name
_actvc
Expiration
Function
Name
_actcc
Expiration
Function
Name
_actmu
Expiration
Function
Name
WP_DATA_USER_27
Expiration
Function
Name
seravo_shadow
Expiration
Function
Name
_genesys.widgets.inFocus
Expiration
Function
Name
Widgets.ready
Expiration
Function
Name
_genesys.widgets.app.autoLoadList
Expiration
Function
Name
_genesys.widgets.webchat.state.open
Expiration
Function
Name
_genesys.widgets.webchat.metaData
Expiration
Function
Name
_genesys_widgets_app_autoLoadList
Expiration
Function
Name
_genesys_widgets_webchat_state_open
Expiration
Function
Name
_genesys_widgets_webchat_metaData
Expiration
Function
Name
_genesys.widgets.app.zoomLevel
Expiration
Function
Name
_genesys_widgets_app_zoomLevel
Expiration
Function
Name
_genesys.widgets.webchat.state.lastMessageCountRead
Expiration
Function
Name
_genesys.widgets.webchat.state.minimized
Expiration
Function
Name
_genesys.widgets.webchat.state.asyncUnreadMessageCount
Expiration
Function
Name
_genesys_widgets_webchat_state_lastMessageCountRead
Expiration
Function
Name
_genesys_widgets_webchat_state_minimized
Expiration
Function
Name
_genesys_widgets_webchat_state_asyncUnreadMessageCount
Expiration
Function
Name
cmplz_type
Expiration
365 days
Function
Name
WP_DATA_USER_19
Expiration
Function
Name
widget
Expiration
Function
Name
WP_DATA_USER_31
Expiration
Function
Name
aiap-wbc-chat-app-button-state
Expiration
Function
Name
aiap-wbc-chat-app-button-options
Expiration
Function
Name
WP_DATA_USER_32
Expiration
Function
Name
aiap-user
Expiration
Function
Name
aiap-chat-app-v1-state
Expiration
Function
Name
WP_DATA_USER_33
Expiration
Function
Name
cookie-1715938086
Expiration
Function

FOR WHAT PURPOSE IS DATA COLLECTED?

The website automatically collects the below data about visitors. This data is used to improve the user interface and user experience of the website and to monitor statistically the numbers of visitors. The data is not handed over to external parties.

 

WHAT DATA IS COLLECTED ABOUT THE USER OF THE SERVICE?

The website uses cookies to maintain the user session. Personal data identifying the user is not collected or recorded in the technical cookies.

The user has the possibility to prevent the use of cookies by changing the settings of their browser. However, the use of the website without cookies may affect the functionality of the pages.

The data collected for the visitor statistics of the service is anonymised so it cannot be connected to an individual person. This data includes:

  • the IP address used to access the city’s website
  • the time of accessing the service
  • the pages used in the service
  • the type of browser
  • regional location data, which cannot be used to identify the user

IS DATA TRANSFERRED FROM THE SERVICE TO OTHER SERVICES?

No. The pages might include content by service providers external to the city, such as embeds from map services or social media channels. The privacy protection of these channels and services is the responsibility of their owners.

FOR HOW LONG AND HOW IS THE DATA STORED?

We only store the collected data for as long as it is necessary for the purposes defined here. The stored data do not include unique personal data.